Technical Support FAQ

Problem

Solution

White screen Download this and install to C:\WINDOWS\system32.
Fatal-ISV error Follow these instructions to run the game in compatibility mode.
“D3DERR_INVALIDCALL Invalid call GFXPCD3D9Device: :init - CreateDevice failed!”
or the ground is missing / wrong color		 Follow these instructions to update your graphics card.
Model missing / ground missing / general display errors Follow these instructions to update your graphics card.
Out of video memory Press F1 in the game, go to Settings > Video > Set Terrain detail level to Sh*t.
AVI: stream has no index entries Download this.
Windows 7 only: Requires the December 2005 DirectX 9.0c or later Download this.
Being falsely accused of piracy upon game load Reinstall the game while running as an Administrator.
Unable to install the game Disable your anti-virus / firewall or change your Audio manager settings